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Delivery guarantee

"What if the product does not arrive?"
 
We guarantee your products will arrive safely in your destination country.
In the unlikely event your package is lost, we will re-send the goods or give you a full refund.
Delivery Failure Scenarios:
  • The package is lost, broken, or stolen before it reaches you.
    Tradeinthebox will re-send the goods or give a full refund. In practice such cases are very rare, perhaps 1 in 6000 shipments, when using courier services. Please note confirmation of such cases can take some time, so in such an event you may be advised to place a new order at your expense while the original shipment is investigated pending compensation.
     
  • An Air Mail package has not arrived after a long time.
    Tradeinthebox will give a full refund after the delivery deadline has expired. These cases are rare, and if this ever occurs, we will inform you of the delivery deadline for your package, which will be 30-60 days depending on the region. If you are dropshipping you will be advised to create a new order for your customer in the meantime.
     
  • A multi-part delivery arrives missing some items or packets.
    In such a scenario you must raise the issue immediately with the courier or delivery company. With the correct documentary proof through the courier company reporting process, Tradeinthebox will re-send the goods or give a refund.
     
  • Items in the packet arrive in a damaged condition.
    In such a scenario you must raise the issue immediately with the courier or delivery company. Provided you follow through the correct reporting process, the goods can be handed back to the courier and Tradeinthebox will send new goods or give a refund. If you do not immediately follow the courier's reporting procedure, and thus no adequate documentation is available to prove the goods arrived damaged, we will offer advice on a case-by-case basis about whether you can return the goods to China for replacements or a refund.
     
  • A shipment is delayed, turned back, or seized by Customs
    If the Customs issue was your responsibility, you are liable. If the failed delivery was due to mis-handling by Tradeinthebox, you will receive compensation when the case is resolved. Such cases are unusual but it is important you are aware of your responsibilities in such a case.

General Delivery Failure Cases Where You Accept Liability
You (or the consignee) must accept delivery of the goods and comply with any applicable procedures/charges from your local Customs.
If the delivery fails because:
  • you were not at home or the courier could not contact you
  • the delivery details were wrong
  • the recipient fails to accept the goods
  • the courier cannot satisfactorily verify the identity of the person attempting to receive the goods
  • the courier cannot deliver to a remote area or invalid address
  • delivery fails due to war, disaster, etc
  • other similar scenarios beyond our control
... [in such cases] you agree that Tradeinthebox will not accept liability and no compensation is available
 

What Do Our Customers Say?
What kind of Nintendo DSi bundles are avlabiale at Best Buy? And one more question?I\'m going to get rid of my PS3 and get a Nintendo DSi/DSi XL.If someone would be so kind as to give me theA. Price/Price Range of the bundleB. Online or in store onlyC. What is included in the bundle/bundlesD. Limited offer or notIf you could, I would also like to know how much trade in credit i could get at gamestop for trading in my NIntendo DS lite.I would really appreciate your input. Thanks so much!I bought my PS3 at costco so I\'m able to take it back and get a full Refund. Lol.But I don\'t know how to reply/ make best answer to you kerby but thanks a lot i really appreciate it.

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English

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