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What Does My Order Status Mean?

Tradeinthebox Order Status

Here are all the different order status, and you will find the explanations below:

Pending
Payment Received
Payment Confirmed
Payment Reviewing
Processing
Packaging
Shipped
Complete
Void
Contacting Customer
Order Tracing
Cancelled
Refunded
Repackaging
Returned
Repaired
Replaced
Return-refunded


Every time you checkout an order at Tradeinthebox.com, an order number is created for you.
If you decide not to pay for an order you've checked out, you don't need to do anything - it will just automatically expire later.

MEANING OF ORDER STATUS:

Pending
This means that you have placed an order successfully,but we still have not received your payment.(you may have paid your order by western union or bank transfer,but it will take some time to confirm your payment and update status.Generally we can confirm western union payment in 24 hrs in working days;If you pay by bank transfer,It will be a little slower,normally it will take about 4-7 days to transfer money to our bank account.)

Payment  Received
This means we have received  your  payment.Your order will be handled according to our standard procedure.

Payment Confirmed
If you pay your order by Visa,It means that we have verified your payment.If you pay by western union or
bank transfer,it means that the payment information you offered is all matched,we already get the money.

Payment Reviewing
This means there is some problems with your payment,Our cusotmer Service staff will contact you for details .
You can also email them to:order@litb-inc.com to quicken the verification.

Processing
This means we are processing your order.We are gathering all the products you ordered together and check the quality,making sure they function well.

Packaging
We are packing all the products properly,also will follow your instructions to label tha package or add in customized invoice in package.

shipped
This means we have sent out your order.You will receive an email from Tradeinthebox including tracking number and links.You can also log in your account to check it.

Complete
This means your order was delivered sucessfully,we will stop tracing this order.If there is any after sale issues,please contact our customer service representative for further action.

Contacting Customer
If we encounter any difficulties while processing your order, we will attempt to contact you via email or phone. You can also
contact customer service via our Help Center to get more information.

Void
The order in this status will be irremediable and useless.The most possibility is that you asked us to cancell an unpaid order.

Other status do not mean too much for customers.basically they mainly help us to deal with after sale issues and financial statistic.


What Do Our Customers Say?
Very good card, professional service and the package arrived in good condition,Thank you again for your convenience products.

Englishtonni

I was skeptical at first since I didn't want to get ripped off, but after some debate I bought this item using my account. Since ordering the service from tradeinthebox has been great. The item arrived at the shorter end of the estimated shipping time which was a major plus.

The card works well, but at this point it can only play regular DS games. I assumed it could also play 3DS games but that was a wrong assumption. If you want to use your R4 files on a 3DS system this works well, but if you want to combine your entire game library onto one card then you should wait until a card that supports 3DS roms is released.

EnglishBen

it is already my 3rd one ordering,it works perfect! I just have to wait for it to arrive,it takes long around the holiday times.

Englishsouzi


More Customer Testimonials

 
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