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Return & Cancellation Policy

Return Policy

Our Customer Service representatives determine eligibility for refunds and exchanges once customers have contacted us and explained their reason for return. Returning packages without prior approval from Customer Service will halt or delay your return.

All returned items must be in brand-new condition, unused and with original tags and packaging. Requests to return items due to quality issues, damage during shipping, color/style/size error or allergic reaction from use must be accompanied by photos or other evidence that clearly shows the problem with the item received. We reserve the right to charge a handling fee on all items returned for other reasons.

If we shipped you the wrong item: You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back.

If we shipped you an item in the wrong color: You are eligible for a full refund. (Perceived color difference due to the display settings of your computer monitor are not grounds for a refund.).

If we shipped you a defective item: You are eligible for a refund or exchange depending on the item category.

If you aren’t satisfied with your purchase: You may be eligible for a return or exchange depending on your situation and the type of item involved.

Cancellation Policy

Many orders can be cancelled at no charge up until shipment. When your order ships, you’ll receive an email entitled "Shipment Notification from Tradeinthebox.com Orders that have already shipped cannot be cancelled and will be treated as returns.

To cancel an order, please send a request for cancellation to our Email address: sales@tradeinthebox.com


What Do Our Customers Say?
I was skeptical at first since I didn't want to get ripped off, but after some debate I bought this item using my account. Since ordering the service from tradeinthebox has been great. The item arrived at the shorter end of the estimated shipping time which was a major plus.

The card works well, but at this point it can only play regular DS games. I assumed it could also play 3DS games but that was a wrong assumption. If you want to use your R4 files on a 3DS system this works well, but if you want to combine your entire game library onto one card then you should wait until a card that supports 3DS roms is released.

EnglishBen

it is already my 3rd one ordering,it works perfect! I just have to wait for it to arrive,it takes long around the holiday times.

Englishsouzi

I want to thank you about the quality of your service. I never had a service this quick and professional.
Thanks a lot and be assured that I won't hesitate to recommend you to my friends and family.

EnglishJerome


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